Maharani Chai

Refund Policy

Ramesh Tea Traders – MAHARANICHAI


Thank you for shopping at

We value your purchase and always try to make tea drinking experience as a memorable moment of everyday.

But even then, In case you feel unsatisfied with your purchase. We are always here to help.

You may connect to us over email: or Whatsapp your query at +91-7905442286.


We do not take returns of the product which has been opened or consumed. We provide quality focused product and there might be some experiences depending on the ingredients used along-with while making a cup of tea.

We only provide Exchanges of the product if they are defective or damaged.  If you need to exchange it for the same item, send us an email at

To return your product, you should mail your product to:  Ramesh Tea Traders,  64-A, Bahadur Ganj, Malviyanagar, Prayagraj, Allahabad, UP, 211003, India.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over INR 1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If the product is totally damaged, then there is no need to send the product to us. On the basis of proof given to us, we will compensate the loss in form of discount coupons for new purchase or direct refund to your preferred bank account.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

A final request
As you can understand, these processes take time, and we are committed to making sure that the utmost care is taken in matters of customer satisfaction. So do have patience with us in case any such issue or delay crops up.

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